Do I need an account before booking?

No. You can begin booking from DR Now without an existing account. If you are a new patient, you can create an account securely during the booking process when prompted.

Do I need to download an app?

In most cases, you can complete booking and attend your virtual appointment through a secure web experience. Follow the confirmation instructions provided after booking for the recommended way to join your visit.

DR Now is intended for patients seeking virtual care through Medicine Place in Alberta. Eligibility, coverage, and the appropriateness of virtual care depend on the patient and the clinical concern.

What kinds of visits can I book?

Medicine Place booking currently includes Everyday Care, Men's & Sexual Health, Prescription and Medication Care, Skin Care, and Women's Health. A physician will still decide whether virtual care is appropriate for your concern.

Is every medical concern suitable for virtual care?

No. Virtual care is not appropriate for every condition. A physician will determine whether a virtual visit is suitable or whether in-person care, urgent care, or emergency services are needed.

Can a virtual physician prescribe medication?

A physician may prescribe medication only when it is clinically appropriate after assessing your concern. Prescriptions are never guaranteed before the visit.

Can I receive a referral?

A physician may provide a referral when it is clinically appropriate based on the assessment. Referrals are not guaranteed.

What identification should I have available?

Have your Alberta Health Care Card and government-issued photo identification available when requested during booking or your visit. Additional information may be requested to confirm eligibility and complete care safely.

Is my visit covered by Alberta Health?

Eligible insured services may be covered for qualifying Alberta residents. Coverage depends on eligibility, the service provided, and applicable billing rules. Confirm details during booking or with the clinic.

What does a visit cost?

Visits are $0 for eligible patients with valid Alberta Health coverage. Without eligible coverage, a private consultation is $75 CAD, refunded in full if no visit takes place.

Are there fees for doctor's notes or forms?

Yes. Notes and forms are not covered by Alberta Health and carry a separate fee even when the visit is free. A standard doctor's note is $55 CAD; other documents are priced by the clinic and confirmed before they are prepared.

What happens if I need an in-person examination?

If the physician determines that virtual care is not appropriate, they will advise you on safer next steps. That may include an in-person visit or another care setting when needed.

What should I do during an emergency?

DR Now is not an emergency service. Call 911 or visit the nearest emergency department for urgent or life-threatening symptoms such as chest pain, severe difficulty breathing, stroke symptoms, major bleeding, or loss of consciousness.

Step by step

How to book your virtual appointment

Eight short steps, from DR Now to your video visit with a Medicine Place physician. Booking happens in Medeo, the clinic's secure system.

About five minutes the first time, less once your account exists.

Start on DR Now and press Continue to secure booking
Open drnow.ca/book. Check the prices: $0 with valid Alberta Health coverage, $75 CAD without. Press Continue to secure booking. Medeo opens in the same tab.
No questionnaire, no account needed on drnow.ca.
drnow.ca on a phone
Pick a provider
Choose one of the Medicine Place physicians. Both are Alberta-licensed; pick the one with the times that suit you. Press Next step.
Medicine Place's Medeo booking on a phone
Pick an appointment type
Choose the video option (camera icon) that matches your reason: Everyday Care, Men's & Sexual Health, Prescription and Medication Care, Skin Care or Women's Health. The store icon is for in-clinic visits.
Unsure which type? Everyday Care covers most common concerns; the physician adjusts during the visit.
Medicine Place's Medeo booking on a phone
Pick a day and time
Open the calendar, choose a day, then a time from the list. Only available slots appear. Press Next step.
Medicine Place's Medeo booking on a phone
Log in or sign up
Returning patients sign in with their Medeo email and password. New patients create a Medeo account: email, password and a verification code sent to your inbox. Keep your Alberta health card nearby for the next step.
Use an email you can open on your phone: the visit link arrives there.
Confirm who the visit is for and why
Confirm your details, say who the appointment is for (you or a dependent) and give a short reason for the visit. This information stays in the clinic's secure record.
Review and confirm
Check the provider, type, date and time, then confirm. Medeo emails a confirmation with the video link and instructions. No charge is taken at this step for insured visits.
Join your video visit
A few minutes before the time, open the link from the confirmation email in a private, quiet, well-lit place. Have your health card and photo ID ready to show on camera. The physician decides whether virtual care suits your concern and explains next steps.

Stuck at any step?

Call the clinic and a person will walk you through it. Do not enter symptoms or health-card numbers anywhere on drnow.ca; those belong in Medeo.

Book a Virtual Appointment Call (403) 294-5600

Booking does not guarantee an appointment, prescription or outcome. For urgent symptoms call 911. Not sure virtual care fits? Try the short visit-prep check.

How to book your virtual appointment

Start on DR Now and press Continue to secure booking

Pick a provider

Pick an appointment type

Pick a day and time

Log in or sign up

Confirm who the visit is for and why

Review and confirm

Join your video visit

Stuck at any step?