Do I need an account before booking?

No. You can begin booking from DR Now without an existing account. If you are a new patient, you can create an account securely during the booking process when prompted.

Do I need to download an app?

In most cases, you can complete booking and attend your virtual appointment through a secure web experience. Follow the confirmation instructions provided after booking for the recommended way to join your visit.

DR Now is intended for patients seeking virtual care through Medicine Place in Alberta. Eligibility, coverage, and the appropriateness of virtual care depend on the patient and the clinical concern.

What kinds of visits can I book?

Medicine Place booking currently includes Everyday Care, Men's & Sexual Health, Prescription and Medication Care, Skin Care, and Women's Health. A physician will still decide whether virtual care is appropriate for your concern.

Is every medical concern suitable for virtual care?

No. Virtual care is not appropriate for every condition. A physician will determine whether a virtual visit is suitable or whether in-person care, urgent care, or emergency services are needed.

Can a virtual physician prescribe medication?

A physician may prescribe medication only when it is clinically appropriate after assessing your concern. Prescriptions are never guaranteed before the visit.

Can I receive a referral?

A physician may provide a referral when it is clinically appropriate based on the assessment. Referrals are not guaranteed.

What identification should I have available?

Have your Alberta Health Care Card and government-issued photo identification available when requested during booking or your visit. Additional information may be requested to confirm eligibility and complete care safely.

Is my visit covered by Alberta Health?

Eligible insured services may be covered for qualifying Alberta residents. Coverage depends on eligibility, the service provided, and applicable billing rules. Confirm details during booking or with the clinic.

What does a visit cost?

Visits are $0 for eligible patients with valid Alberta Health coverage. Without eligible coverage, a private consultation is $75 CAD, refunded in full if no visit takes place.

Are there fees for doctor's notes or forms?

Yes. Notes and forms are not covered by Alberta Health and carry a separate fee even when the visit is free. A standard doctor's note is $55 CAD; other documents are priced by the clinic and confirmed before they are prepared.

What happens if I need an in-person examination?

If the physician determines that virtual care is not appropriate, they will advise you on safer next steps. That may include an in-person visit or another care setting when needed.

What should I do during an emergency?

DR Now is not an emergency service. Call 911 or visit the nearest emergency department for urgent or life-threatening symptoms such as chest pain, severe difficulty breathing, stroke symptoms, major bleeding, or loss of consciousness.

分步指南

如何预约您的视频问诊

八个简短步骤，从 DR Now 到与 Medicine Place 医生的视频问诊。预约在诊所的安全系统 Medeo 中完成。

首次约五分钟，账户创建后更快。

在 DR Now 开始，点击“前往安全预约”
打开 drnow.ca/book。核对价格：持有效 Alberta Health 保险为 0 加元，无保险为 75 加元。点击“前往安全预约”，Medeo 将在同一标签页打开。
drnow.ca 上无需问卷，无需账户。
手机上的 drnow.ca
选择医生
选择 Medicine Place 的一位医生。两位均持有阿尔伯塔执照；选择时间合适的一位。点击 Next step。
手机上的 Medicine Place Medeo 预约
选择就诊类型
选择与您情况相符的视频选项（摄像头图标）：日常护理、男性与性健康、处方与用药、皮肤护理或女性健康。商店图标为到院就诊。
不确定类型？日常护理涵盖大多数常见问题，医生会在就诊中调整。
手机上的 Medicine Place Medeo 预约
选择日期和时间
打开日历，选择日期，再从列表中选择时间。仅显示可用时段。点击 Next step。
手机上的 Medicine Place Medeo 预约
登录或注册
老患者使用 Medeo 邮箱和密码登录。新患者创建 Medeo 账户：邮箱、密码以及发送到邮箱的验证码。请将阿尔伯塔健康卡放在手边以备下一步使用。
请使用手机上能打开的邮箱：就诊链接会发送到那里。
确认就诊对象和原因
确认您的信息，说明预约是为您本人还是家属，并简要说明就诊原因。这些信息保存在诊所的安全记录中。
核对并确认
核对医生、类型、日期和时间，然后确认。Medeo 会发送包含视频链接和说明的确认邮件。受保就诊此步骤不收取任何费用。
加入视频问诊
在预约时间前几分钟，在私密、安静、光线充足的地方打开确认邮件中的链接。准备好健康卡和带照片的身份证件以便出示。医生将判断视频问诊是否适合并说明后续步骤。