Do I need an account before booking?

No. You can begin booking from DR Now without an existing account. If you are a new patient, you can create an account securely during the booking process when prompted.

DR Now is intended for patients seeking virtual care through Medicine Place in Alberta. Eligibility, coverage, and the appropriateness of virtual care depend on the patient and the clinical concern.

What kinds of visits can I book?

Medicine Place booking currently includes Everyday Care, Men's & Sexual Health, Prescription and Medication Care, Skin Care, and Women's Health. A physician will still decide whether virtual care is appropriate for your concern.

Is every medical concern suitable for virtual care?

No. Virtual care is not appropriate for every condition. A physician will determine whether a virtual visit is suitable or whether in-person care, urgent care, or emergency services are needed.

Can a virtual physician prescribe medication?

A physician may prescribe medication only when it is clinically appropriate after assessing your concern. Prescriptions are never guaranteed before the visit.

Can I receive a referral?

A physician may provide a referral when it is clinically appropriate based on the assessment. Referrals are not guaranteed.

What identification should I have available?

Have your Alberta Health Care Card and government-issued photo identification available when requested during booking or your visit. Additional information may be requested to confirm eligibility and complete care safely.

Is my visit covered by Alberta Health?

Eligible insured services may be covered for qualifying Alberta residents. Coverage depends on eligibility, the service provided, and applicable billing rules. Confirm details during booking or with the clinic.

What happens if I need an in-person examination?

If the physician determines that virtual care is not appropriate, they will advise you on safer next steps. That may include an in-person visit or another care setting when needed.

What should I do during an emergency?

DR Now is not an emergency service. Call 911 or visit the nearest emergency department for urgent or life-threatening symptoms such as chest pain, severe difficulty breathing, stroke symptoms, major bleeding, or loss of consciousness.

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Prepare for a virtual appointment in Alberta, even with limited connectivity

Q: Do I need to download an app?

In most cases, you can complete booking and attend your virtual appointment through a secure web experience. Follow the confirmation instructions provided after booking for the recommended way to join your visit.

A simple checklist for privacy, your device and the transition to a secure Medicine Place appointment.

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Patient preparing for a video visit on a tablet

Choose a private, practical setting

Pick a quiet space where you can speak comfortably. Set your device on a stable surface and arrange lighting so you can be seen. If you share your home or device, think about how to keep the conversation private. Avoid joining while driving or doing another activity that requires your attention.

Check your connection before the visit

Test your device, camera and microphone ahead of time. Charge the battery and have a charger nearby. If your connection is unreliable, identify a more stable private location before the appointment. Follow the clinic’s confirmation instructions for joining. Contact the clinic if you cannot connect; do not assume the appointment can automatically switch to telephone or another format.

Have the requested information ready

Keep your Alberta health card and government-issued photo identification available if requested. Have your current medication list and a few notes about what you want to discuss. You do not need to enter these details into DR Now’s public website. The optional visit-prep tool is not a diagnosis and does not send your selected concern to analytics.

Understand the handoff

DR Now explains the service and sends you to Medicine Place’s secure Medeo booking. Creating an account, selecting a time and sharing clinical details happen in that booking workflow. A physician will determine whether virtual care is suitable. If an in-person assessment is recommended, ask the clinic about your next steps. For emergencies, use emergency services rather than waiting for an online appointment. For urgent or life-threatening symptoms, call 911.

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Do I need to download an app?

Usually not. Follow the confirmation instructions from the clinic; most visits open in a secure web browser.

Can someone join the visit with me?

Yes, if you want a family member or interpreter present. Tell the physician at the start who is in the room.

What if I miss the appointment?

Contact the clinic to rebook. Uninsured no-show fees, when they apply, are explained in advance.

Alberta Health Services: learning about virtual care

Prepare for a virtual appointment in Alberta, even with limited connectivity

Choose a private, practical setting

Check your connection before the visit

Have the requested information ready

Understand the handoff

Su'aalaha caadiga ah

Hagayaal la xiriira

Online doctor in Alberta: how a virtual visit works and what Alberta Health covers

Virtual care in rural Alberta: a practical starting point

Skin concerns and virtual care in Alberta: when a video visit helps and when to be seen in person