Do I need an account before booking?

No. You can begin booking from DR Now without an existing account. If you are a new patient, you can create an account securely during the booking process when prompted.

Do I need to download an app?

In most cases, you can complete booking and attend your virtual appointment through a secure web experience. Follow the confirmation instructions provided after booking for the recommended way to join your visit.

DR Now is intended for patients seeking virtual care through Medicine Place in Alberta. Eligibility, coverage, and the appropriateness of virtual care depend on the patient and the clinical concern.

What kinds of visits can I book?

Medicine Place booking currently includes Everyday Care, Men's & Sexual Health, Prescription and Medication Care, Skin Care, and Women's Health. A physician will still decide whether virtual care is appropriate for your concern.

Is every medical concern suitable for virtual care?

No. Virtual care is not appropriate for every condition. A physician will determine whether a virtual visit is suitable or whether in-person care, urgent care, or emergency services are needed.

Can a virtual physician prescribe medication?

A physician may prescribe medication only when it is clinically appropriate after assessing your concern. Prescriptions are never guaranteed before the visit.

Can I receive a referral?

A physician may provide a referral when it is clinically appropriate based on the assessment. Referrals are not guaranteed.

What identification should I have available?

Have your Alberta Health Care Card and government-issued photo identification available when requested during booking or your visit. Additional information may be requested to confirm eligibility and complete care safely.

Is my visit covered by Alberta Health?

Eligible insured services may be covered for qualifying Alberta residents. Coverage depends on eligibility, the service provided, and applicable billing rules. Confirm details during booking or with the clinic.

What happens if I need an in-person examination?

If the physician determines that virtual care is not appropriate, they will advise you on safer next steps. That may include an in-person visit or another care setting when needed.

What should I do during an emergency?

DR Now is not an emergency service. Call 911 or visit the nearest emergency department for urgent or life-threatening symptoms such as chest pain, severe difficulty breathing, stroke symptoms, major bleeding, or loss of consciousness.

Hagayaasha daryeelka Alberta

Hagayaasha daryeelka fog ee Alberta

Macluumaad wax ku ool ah oo magaalooyinka iyo deegaannada miyiga ah.

Hagayaashan waxaa lagu heli karaa Ingiriisi iyo Faransiis.

Patient talking with a physician on a laptop video call at home

BilowgaSeptember 15, 20262 daqiiqo akhris

Online doctor in Alberta: how a virtual visit works and what Alberta Health covers

What to expect from an online doctor visit in Alberta, who it suits, what AHCIP covers, and how DR Now connects you to Medicine Place physicians.

Akhri hagaha →

Alberta health card and medication on a table

Caymiska iyo khidmadaha2 daqiiqo akhris

Alberta virtual care: understanding $0 coverage and the $75 private fee

What the DR Now prices mean, what to confirm, and why a health card does not cover every service.

Akhri hagaha →

Prescription bottles and a medication list

Daawooyinka2 daqiiqo akhris

Prescription refills online in Alberta: what a virtual physician can and cannot do

How prescription renewals work in a virtual visit, which medications may need an in-person review, and how to prepare so the visit goes smoothly.

Akhri hagaha →

Person holding a phone during a virtual medical visit

Caymiska iyo khidmadaha2 daqiiqo akhris

Sick notes and medical forms in Alberta: what is insured, what may cost, and how to ask

Sick notes, work or school forms and other documents are uninsured services in Alberta. Here is how they work in a virtual visit and what to expect on fees.

Akhri hagaha →

Skin-care products on a neutral background

Daryeelka maqaarka2 daqiiqo akhris

Skin concerns and virtual care in Alberta: when a video visit helps and when to be seen in person

Rashes, acne, eczema and other skin concerns are common reasons for a virtual visit. Learn what a physician can assess on video, how to show the skin clearly, and the signs that need in-person care.

Akhri hagaha →

Woman smiling during a video appointment

Caafimaadka haweenka2 daqiiqo akhris

Women’s health online in Alberta: what a virtual visit can cover

Contraception, urinary symptoms, period concerns and follow-ups are common virtual-visit topics. Here is what can be handled on video, what needs an in-person exam, and how to prepare.

Akhri hagaha →

Caafimaadka ragga2 daqiiqo akhris

Men’s and sexual health online in Alberta: private virtual visits and STI questions

Erectile difficulties, testing questions, STI symptoms and sexual-health concerns can be discussed privately in a virtual visit. What can be handled on video, when a test or exam is needed, and how confidentiality works.

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Thermometer and tissues, everyday care at home

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Virtual care in rural Alberta: a practical starting point

How to approach a non-emergency virtual appointment when you live outside a major Alberta city.

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Patient preparing for a video visit on a tablet

Bilowga2 daqiiqo akhris

Prepare for a virtual appointment in Alberta, even with limited connectivity

A simple checklist for privacy, your device and the transition to a secure Medicine Place appointment.

Akhri hagaha →

Diyaar ma u tahay inaad dhakhtar Alberta ah online ku aragto?

Ballan fogaan ah oo ammaan ah ka qabso Medicine Place. Booqashooyinka caymiska leh waa $0 haddii aad haysatid caymis Alberta Health oo shaqeynaya.

Ballan boole ah qabso