Question 1

Do I need an account before booking?

Accepted Answer

No. You can begin booking from DR Now without an existing account. If you are a new patient, you can create an account securely during the booking process when prompted.

Question 2

Do I need to download an app?

Accepted Answer

In most cases, you can complete booking and attend your virtual appointment through a secure web experience. Follow the confirmation instructions provided after booking for the recommended way to join your visit.

Question 3

Who can use DR Now?

Accepted Answer

DR Now is intended for patients seeking virtual care through Medicine Place in Alberta. Eligibility, coverage, and the appropriateness of virtual care depend on the patient and the clinical concern.

Question 4

What kinds of visits can I book?

Accepted Answer

Medicine Place booking currently includes Everyday Care, Men's & Sexual Health, Prescription and Medication Care, Skin Care, and Women's Health. A physician will still decide whether virtual care is appropriate for your concern.

Question 5

Is every medical concern suitable for virtual care?

Accepted Answer

No. Virtual care is not appropriate for every condition. A physician will determine whether a virtual visit is suitable or whether in-person care, urgent care, or emergency services are needed.

Question 6

Can a virtual physician prescribe medication?

Accepted Answer

A physician may prescribe medication only when it is clinically appropriate after assessing your concern. Prescriptions are never guaranteed before the visit.

Question 7

Can I receive a referral?

Accepted Answer

A physician may provide a referral when it is clinically appropriate based on the assessment. Referrals are not guaranteed.

Question 8

What identification should I have available?

Accepted Answer

Have your Alberta Health Care Card and government-issued photo identification available when requested during booking or your visit. Additional information may be requested to confirm eligibility and complete care safely.

Question 9

Is my visit covered by Alberta Health?

Accepted Answer

Eligible insured services may be covered for qualifying Alberta residents. Coverage depends on eligibility, the service provided, and applicable billing rules. Confirm details during booking or with the clinic.

Question 10

What happens if I need an in-person examination?

Accepted Answer

If the physician determines that virtual care is not appropriate, they will advise you on safer next steps. That may include an in-person visit or another care setting when needed.

Question 11

What should I do during an emergency?

Accepted Answer

DR Now is not an emergency service. Call 911 or visit the nearest emergency department for urgent or life-threatening symptoms such as chest pain, severe difficulty breathing, stroke symptoms, major bleeding, or loss of consciousness.

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